General

Q Why do you need my personal information for subscription to your newsletter?

A If you’re over the age of 13, or you are a Parent, Grandparent or Guardian and would like to receive regular updates from us via our newsletter, we will require some personal information i.e., your name and email address. Please check our Privacy Policy for full details on the data we use and how we handle with care and security.

 

Q Why is this website not working?

A There might be a small technical problem, so try refreshing your web browser.

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Product Care

Q Help, there are missing pieces to my item?

A Please ensure you have checked the packaging, often these components are very small and can be easily misplaced. Please get in touch if you cannot find them, one of our team will come back to you, contact us here.

 

Q Is my plush washable?

A Most of our plush items are hand-washable. Please check the product tag details for further information on each item specifically.

 

Payment and billing

Q Do you provide gift cards?

A I’m afraid we do not provide gift cards, but it’s something we’re exploring.

 

Q The product is not available to buy, when I click ‘SHOP NOW’?

A We apologize, this item may be out of stock right now. Please get in touch we will be able to advise when stock is available and where to buy  contact us here.

 

Q How do I request a refund?

A  Please take note, once clicking through to purchase on Yumetoys.com you are entering a third-party website. If your purchase was made through Amazon, please refer to their Returns & Replacements information. You will find this in the bottom section of the Amazon shop homepage.  Unfortunately, we cannot assist a refund or exchange.